Nokia Fucked Off!

Hi ppl, do read below for Nokia wonderful service.

1st Letter of the Day

Dear Sir / Mdm,

Inspite sending my N80IE for service last week, I still encontered the same problem, which i cant call out.

To add salt into the wound where i called the customer service hotlines(6822 8888), which ias directed to a regional office, i was told off my the male CS officer.

He told me to change my SIM card, and i replied him politely that I have tried my SIM card on other Nokia HP and there's no problem with the SIM card. However, he told me off impatiently to follow his instructions and if the problem occured again, bring to the Nokia Care Centre.

Is this the type of after-service I get after supporting Nokia since my first mobile phone since 1997???

I am pissed. And hope to get a respond from u.

Regards.


2nd Letter of the Day

Dear Sir / Mdm,

I am regret to info you that my experience at the Nokia Care Center at Century Square today, 22 Oct 07 was a totally unpleasant one.

It took me 4 staffs before they start to address to my problem. In spite asking for the manager again and again, the front line staffs kept asking me to wait. In the end, i did not even manage meet up with any of the senior staff nor manager.

This is the second feedback that i have sent thru today. Previous I have called the hotline to feedback on my problematic phone and was told off rudely by your customer service officer.

If nokia is not interested in providing a after sales service, why am i so bother to use their product? Afterall, i have been using Nokia for 10 years, i think it's time for a change.

Unless i am given a satisfactory respond, else i am giving Nokia for good.

Thank for reading my feedback.

Regards.